11bet Casino Terms & Conditions — What You Need to Know Before You Play

Welcome to 11bet Casino. This Terms & Conditions document constitutes a legal agreement between you and 11bet Casino. By using our website or app, opening an account, or participating in any game, you are deemed to have automatically accepted these terms.

We want every member to fully understand these rules, so we've kept the language clear and straightforward rather than relying on complex legal jargon. If anything is still unclear, don't hesitate to reach out to our support team.

These terms and conditions may be updated from time to time. The date of the latest update will always be shown at the top of this page. We will notify you by email or via the platform before any new terms take effect.

To open an account at 11bet Casino, you must provide accurate and complete information on the registration form. We reserve the right to close any account and forfeit deposited funds if false or incorrect information is provided.

• Each individual is only entitled to One Only one account per person is allowed. If multiple accounts are found under the same individual, all accounts will be closed.
• The mobile number and email provided during registration must be verified.
• Keep your password confidential. Do not allow anyone else to access your account.
• If you suspect unauthorized access to your account, contact the support team immediately.
• A copy of your national ID or passport may be requested for KYC (Know Your Customer) verification.

The following conditions must be met to open an account and play games at 11bet Casino:

• Minimum age 18 years of age. Participation by minors is strictly prohibited.
• The platform must be used of your own free will and volition.
• Individuals currently receiving treatment for gaming addiction are not eligible to participate.
• 11bet Casino employees and their immediate family members are not permitted to open an account.
• Accounts must be registered in your own name — managing an account on behalf of someone else is prohibited.

11bet Casino supports Bangladesh's popular mobile banking services. Depositing and withdrawing funds is designed to be simple and fast.

• Supported payment methods: bKash, Nagad, Rocket.
• Minimum deposit amount: ৳500. Maximum limits are subject to each payment method's own terms.
• Minimum withdrawal amount: ৳1,000.
• Withdrawals are typically processed within 15 minutes to 24 hours.
• KYC verification is mandatory before your first withdrawal.
• The account used for deposits and the account used for withdrawals must be the same.
• If a transaction fails for any reason, a refund will be issued within 3 business days.

11bet Casino does not charge any transaction fees. However, your mobile banking provider's own charges may apply.

11bet Casino regularly offers a variety of bonuses and promotions. Each offer comes with its own terms, which should be read carefully before accepting.

• Welcome Bonus: For new members only, applicable on the first deposit.
• Wagering Requirement: A specified wagering requirement must be met before bonus funds can be withdrawn (typically 30–50x).
• Every bonus has a set validity period — typically 7 to 30 days.
• Multiple bonuses cannot be used simultaneously unless explicitly stated otherwise.
• Any evidence of bonus abuse or manipulation will result in the bonus being voided and the account being suspended.
• Cashback bonuses cannot be withdrawn directly — they must be wagered first.
• 11bet Casino reserves the right to modify or cancel any bonus offer.

All games at 11bet Casino are powered by internationally certified RNG (Random Number Generator) technology, independently verified. Every game outcome is entirely random and impartial.

• The use of bots, automated software, or hacking tools of any kind is strictly prohibited.
• Collusion (conspiring with other players to manipulate outcomes) is the most severely punishable offense.
• 11bet Casino reserves the right to void bets in Sports Betting where match-fixing is suspected.
• Any funds credited to an account in error due to a technical fault will be recovered.
• In the live casino, the dealer's decision is final.
• If a game is interrupted due to a lost internet connection, the wagered amount will be refunded.

Each game has its own rules, which can be viewed before the game begins. Those rules are considered part of these general Terms & Conditions.

11bet Casino believes gaming should be a source of fun, not addiction. We are committed to the mental and financial well-being of every member.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: You may request to temporarily suspend your account for a specified period at any time.
• Cooling-Off Period: Gaming breaks ranging from 24 hours to 6 months are available.
• Reality Check: Break reminders are sent during extended gaming sessions.
• If you feel you may have a gaming problem, please reach out to our support team.

Protecting your personal data is our top priority. Information collected during registration is used solely for account management and legal compliance.

• Your information is never sold or shared with third parties.
• Information may be disclosed to the relevant authorities when required by law.
• All data is securely stored using SSL encryption.
• You can unsubscribe from marketing emails at any time.

For more details, visit our Privacy Policy Read.

11bet Casino reserves the right to immediately suspend or close any account under the following circumstances:

• Registering with false or incomplete information.
• If multiple accounts are operated.
• Bonus abuse or manipulation of the system.
• If money laundering or fraud is suspected.
• Accounts found to belong to users under 18 years of age.
• Accounts inactive for an extended period (over 12 months).

Members may also request account closure at any time through the support team. If a valid balance remains, the member will be given the opportunity to withdraw it first.

If you have a complaint or dispute, please follow the steps below:

• Step One: Contact our support team via live chat or email.
• Step Two: The support team will provide an initial response within 48 hours.
• Step Three: If unresolved, the matter will be escalated to senior management.
• Step Four: If needed, the matter may be referred to an independent dispute resolution body.

11bet Casino reserves the right to update these Terms & Conditions at any time. For significant changes, at least 7 days' notice will be provided.

Continued use of the platform after any changes will be taken as your acceptance of the updated terms. We recommend visiting this page regularly to stay informed.