You can request at any time to know exactly what information 11bet Casino holds about you. Simply send us an email and we will provide a full list within 30 days — completely free of charge and entirely your right.

Right to Rectification

If your profile contains any incorrect or outdated information, you can request a correction. Your name, address, phone number, or any other personal details can be updated. We will apply the changes as quickly as possible.

In certain circumstances, you may request that your data be deleted. However, information related to legal obligations, ongoing disputes, or financial transactions may not be erasable before the designated retention period expires. In such cases, we will provide a detailed explanation.

Right to Data Portability

You may request a copy of the data you have provided in a machine-readable format (such as CSV or JSON). You also have the right to transfer this data to another service. Requests will be fulfilled within 30 days.

You may object to your data being used for marketing purposes at any time, and we will stop immediately. This can be done via our support email or through your profile settings.

Right to Restriction of Processing (Right to Restriction)

In certain situations — such as when the accuracy of your data is in dispute — you may request a temporary restriction on its processing. During this period, your data will only be stored and not used for any other purpose.

11bet Casino | Privacy Policy and How We Protect Your Data

1

Introduction & Commitment

Welcome to 11bet Casino. We believe that safeguarding our members' personal information is the most important responsibility of any trusted gaming platform. In this Privacy Policy, we are fully transparent about what data we collect about you, why we collect it, and how we keep it secure.

This Privacy Policy applies to the 11bet Casino website, mobile app, and all other digital services. By using our platform, you are considered to have accepted the terms of this policy.

              Our Core Commitment: Your personal data will never be sold to third parties. Information is used only for specific purposes and with your consent.
            

This policy is written in English so that every member in Bangladesh can easily understand it. If you have any questions, please reach out to our support team.

2

What Data We Collect

11bet Casino only collects data that is strictly necessary. No excessive or irrelevant information is requested. The types of data we typically collect are as follows:

Data Type	Example	Mandatory?
Identity Information	Full name, date of birth, national ID number	Yes
Contact Information	Mobile number, email address	Yes
Financial Information	Payment methods, transaction history	Yes
Technical Information	IP address, device type, browser information	Automatic
Gaming Activity	Play history, betting data, session duration	Automatic
Communication logs	Support chat, email messages	Optional

A photo of your national ID or passport may be requested for KYC (Know Your Customer) verification. This information is used solely to confirm your identity and is stored on encrypted servers.

3

How We Collect Your Data

11bet Casino collects information in several ways. Each method is transparent, and you have every right to know about them:

Direct registration: Information you provide directly when creating your account.
Payment Processing: Transaction-related information at the time of deposit or withdrawal.
Automatically collected: Through cookies and tracking technologies when you browse our site.
Third-Party Verification: From identity verification agencies as part of the KYC process.
Support contact: When contacting support via live chat, email, or phone.
Promotional participation: When participating in competitions or surveys.

We will never ask for your password or full payment details over the phone or by email. If you receive any such request, report it to our support team immediately.

4

Purpose of Data Use

Collected data is used solely for specific, legitimate purposes. 11bet Casino never misuses personal information. The primary purposes of use are:

Account Management: For registration, login, and profile updates.
Identity verification: To complete the KYC process and prevent fraud and illegal activity.
Payment Processing: To process deposits and withdrawals securely.
Customer Support: To troubleshoot issues and provide support.
Security Assurance: To verify authorized logins and detect suspicious activity.
Legal obligations: To meet the requirements of relevant regulatory authorities.
Service Improvement: For analytics to improve your gaming experience.
Promotional Communications: To send you offers and updates with your consent.

              Please Note: You can unsubscribe from marketing emails or SMS at any time through your profile settings or by contacting support.
            

5

Data Sharing & Disclosure Policy

11bet Casino never sells your personal data. Information may only be shared with third parties in the limited circumstances outlined below:

Payment Provider: To process transactions with payment providers such as bKash, Nagad, and Rocket.
KYC Service Provider: With authorized agencies for identity verification.
Technology Partners: With trusted service providers who support the operation of the platform.
Legal Authorities: To government authorities when required by court order or legal obligation.
Fraud Prevention: To anti-fraud and anti-money laundering agencies.

All third parties we share your data with are required to comply with strict confidentiality agreements. They may not use your information for any purpose beyond what 11bet Casino has specified.

All international data transfers follow GDPR-compliant procedures, and local laws of each applicable jurisdiction are fully observed.

6

Data Protection Measures

11bet Casino follows the highest industry security standards to protect your data. Our technical and organizational safeguards include:

SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
Two-Factor Authentication (2FA): An additional layer of security for account logins.
Firewall Protection: Advanced firewall systems to prevent unauthorized access.
Regular Security Audits: Regular audits conducted by independent security experts.
Restricted Access: Only authorized personnel are permitted to access personal data.
Data backup: Regular encrypted backups stored on secure servers.

              Security Incidents: In the event of a data breach, we are obligated to notify affected members within 72 hours — and we will.
            

Passwords are never stored in plain text — they are always hashed and salted.

7

Cookie Policy

The 11bet Casino website uses cookies and similar technologies. Cookies are small text files stored in your browser that help enhance your experience.

Cookie Type	Purpose	Duration
Essential cookies	Login sessions, security, core functionality	Until the session ends
Functional Cookies	Remembering language preferences and user settings	1 Year
Analytics Cookies	Visit statistics, site improvement	2 Years
Marketing cookies	Relevant Ads & Offers	90 Days

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain parts of the site.

8

Data Retention Period

11bet Casino does not retain data longer than necessary. Separate retention periods are defined for different types of data:

Active Account Data: Fully retained for the duration of active account.
Closed account data: Minimum 5 years after account closure (as required by law).
Financial Transaction Records: Minimum 7 years.
KYC Documents: 5 years after account closure.
Support contact: 2 years from the date of last contact.
Gaming Logs: 3 years.

Once the retention period expires, data is securely deleted or irreversibly anonymized so that individuals can no longer be identified.

9

Your Rights Regarding Your Data

You have full rights over your own data. Under the 11bet Casino Privacy Policy, you may exercise the following rights:

Right to Know: You may request to know what information we hold about you.
Right to Rectification: You may request corrections to any inaccurate or outdated information.
Right to Erasure: You may request that your data be deleted under certain conditions.
Right to Restriction of Processing: In certain circumstances, you may request that the processing of your data be restricted.
Right to Portability: You may want to keep a copy of your information for your own records.
Right to Object: You may object to your data being used for specific purposes.

              How to submit a request Send an email to support@11betcasino.bet. We will respond within 30 days. For complex cases, an additional 60 days may be needed — you will be notified in advance if that applies.
            

10

Minor's Privacy

11bet Casino strictly prohibits use of the platform by anyone under 18. We do not knowingly collect personal data from minors.

If it is confirmed that a minor has created an account:

The account will be closed immediately.
All collected data will be securely deleted.
Any deposited funds will be returned.

If a parent or guardian suspects their child has opened an account, please contact us immediately at support@11betcasino.bet.

11

Contact & Complaints

For any questions, concerns, or complaints regarding our Privacy Policy, please get in touch. Our data protection team is always ready to help.

              Contact Address:

              Email: support@11betcasino.bet

              Use the subject line: "Privacy Policy Request"

              Response time: within 2 business days

This Privacy Policy was last updated in January 2026. Any future changes will be announced on the website and sent to your registered email address.

11bet Casino Privacy Policy — Your Data is Safe With Us

6 Strong Commitments to Protecting Your Data

Your Data Rights

Your Data Is Safe — Play With Peace of Mind